SHIPPING & RETURN
SHIPPING POLICY
We hope you are delighted with your purchases;
Free shipping on orders of CAD 100 or over for a limited time (Canada only).
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The shipping rates are calculated by weight, and sales tax may be applied to specific countries.
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Shipping fees are non-refundable
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Please allow 2-4 business days for order processing and 5-7 business days for delivery for standard shipping.
SHIPPING OPTIONS ESTIMATED DELIVERY TIME* COST
Canada: Standard Delivery 5 - 7 business days FREE (Order over CAD 100)
United States of America: Standard Delivery 5 -7 business days
International Shipping* 5 – 10 business days
*Duties & Taxes may be calculated and applied at checkout
*Estimated delivery time cannot be guaranteed during peak times; please allow additional time
*Unfortunately, we don't ship to PO Boxes
*We are working on making all international shipping available.
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Please note that we are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after the order has been shipped.
RETURN & EXCHANGE POLICY
Should you wish to return your order for an exchange or refund, please note that we will accept returns sent back within 30 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that the item(s) must remain unworn and unwashed.
Hosiery (stockings, body stockings, pantyhose, tights, thigh highs) cannot be returned once opened.
Securely pack your return item(s) or use original packaging if possible. Once your package is ready, choose a trackable shipping method, if possible, because we can't cover you if the package is lost or damaged. Pay for the postage and send it to the address below:
Sous L'Soleil Online Returns
PO Box 25085 Morningside,
Scarborough, ON
Refunds
Refunds (excluding the original delivery charges) are processed within 14 working days of receipt to allow for inspection of the original payment method ( card or PayPal account). We cannot facilitate refunds to a third party, and you will receive an email once your order has been refunded.
Only regular-priced items may be returned. Unfortunately, sale or clearance items cannot be returned or refunded.
Exchange
An email including photo(s) must be sent to us within three days of delivery for defective item(s). We only offer size exchanges on identical products and if the product is in stock. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.
